Products

Delivery Service

1. Delivery

We will deliver to you after  receipt of approved order and payment. Your goods will be delivered by TNT who will contact you to arrange a suitable day,. All deliveries will require assistance by an able bodied person to carry the goods to a suitable location of your choice. If no one is in to sign for the delivery a second attempt will be made, if there is still no one in the goods will be returned to our works.

2. Delivery Charges

Delivery charges are priced at £49.95 and are for your total order.

3. Working Days

Working days are Monday, Tuesday, Wednesday, Thursday and Friday. These days are also the main delivery days within a scheme of working as outlined below. Please note that we can only outline our intentions to provide a reasonably accurate delivery service. We are always made to be as efficient as possible. We have very few problems. Special delivery requirements (next day etc...) on application.

4. Delivery Areas and Delivery Date

Our main service is presented for deliveries throughout the Mainland UK. The  speed of delivery will vary according to location. But from ready gates and payment all our goods should be delivered to you within the stated working days.

5. Delivery Expectations

Please note we expect the recipient or someone able bodied to be able to receive and sign for the delivery. In the event of someone not at home a 'while you were out' card will be left stating the time and date of attempted delivery. There will be one more attempt before the goods are returned to our works.

6. Delivery Address

We offer a professional delivery service. To achieve our greatest efficiency we require full and concise addressing details. It is most important for every order to contain the formal name of the recipient with title, plus the fullest, normal address details. The most important detail is the address postcode. We will also require a telephone number for the recipient.

If the recipient is staying with another person who actually lives at that address we require the full name of the person who lives there. We would address as Mr Andrew Smith, c/o Mrs Sally Jones. Provided full address details are supplied, as requested, all deliveries should be made very precisely. We cannot be responsible for problems which occur as a result of incorrect or invalid information given. 

 

7 . Damaged Goods

In the unlikely events of goods being received which appear obviously, damaged in transit, please do not to accept the goods or to sign for it as 'damaged, unchecked'  or 'damaged unexplained'. If the situation does occur please contact us immediately at info@kpwoodengates.co.uk or telephone 01623 628771.

8. Complaints Procedures

We pride ourselves on receiving a minimal level of complaints in relation to the high volume of customers we have. If in the event you have any complaints, you must contacts us immediately to discuss the problem and this will be investigated and resolved as quickly as possible.

It is important that any problem that occurs with any order placed must be reported to us at your earliest convenience to allow us to deal with it as quickly and as effectively as possible, you can either e-mail us at info@kpwoodengates.co.uk or telephone us on 01623 628771.

When you contact us, please state the following:

  • Your name as it appears on your order
  • Delivery date
  • Delivery address
  • A brief outline of the problem
  • A viable suggestion as to how we can help put the problem right

Our company will give every attention to any problem with your order and contact you by return, as soon as the relevant information is at hand. We can sometimes experience delays whilst waiting for information from our delivery service.

It is very important to state that every customer enquiry we receive concerning any delivery made will receive our fullest attention and be resolved with our mutual agreement.